Membership FAQs

Please allow four to eight weeks for your item to arrive. Some items arrive sooner. If it has been longer than eight weeks, please let us know the details in the Contact Form.
To be as cost-efficient as possible, we print and send our notices in bulk, and so what you receive in your mailbox has been on its way to your home for up to a month. If your renewal and our notice have crossed in the mail, please disregard the notice and accept our apologies.
There are several reasons why your Guide may not have arrived. It might have been lost in the mail or we may not have your correct address or your membership may have expired if you waited to renew just before your expiration date. For any of these reasons, please use the Contact Form to let us know.
You may be on our mailing list twice. The best way to correct this is by sending us the address labels from both copies so we can merge the two.

Here’s our address:
The Guide
c/o 98.7WFMT
5400 N. Saint Louis
Chicago, IL 60625

To expand our membership base and increase support for our programs, we periodically make our mailing list available to other educational, cultural, social service, and like organizations in the communities we serve. If you would prefer that your name and address be excluded from these exchanges, please call Member Services at (773) 279-2020 or let us know through the Contact Form.
Yes! Contributions to WTTW11 and 98.7WFMT are tax deductible to the full extent of the law, deducting the fair market value of any thank-you gifts received.
Please visit the WFMT Live Streaming Help and FAQ page for troubleshooting tips that may help resolve your streaming issue.